About

Between Hosted Buyers, qualified business leaders by our teams, and Exhibitors from the Digital Marketing, Customer Experience, E-Commerce, AI and Data sectors.
These business meetings reflect the shared desire of Hosted Buyers and exhibitors to meet thanks to our matchmaking platform, the only one of its kind in Europe.

And are timed precisely using the meetings agenda given to the Hosted Buyers.

Hosted Buyers can also visit the exhibition and see the exhibitors they wish between their meetings: All4Customer Meetings is in fact an exhibition where each exhibitor has a real stand.

A schedule of high-level conferences is organised at the exhibition at certain times of the day.

No meetings are scheduled or organised during the conferences.

By the organisers: transport, accommodation and catering.

Networking between exhibitors and hosted buyers takes place throughout the meetings:

On the first evening at the welcome cocktail reception

On the second evening, during a free evening for exhibitors to invite their customers and/or prospects to dinner or drinks

On the last evening, a gala evening including a cocktail dinner.

In the end, the concept allows hosted buyers to solve their problems and find the company or companies they need quickly, which saves them an enormous amount of time.

For exhibitors, it means they can find new customers and meet top buyers who need their products or solutions, unlike at a traditional exhibition.

• Analysis of team business skills (planning / Human Resources management)
• Artificial Intelligence and Customer Service
• Change Management / Transformation
• Contact centers / Outsourcing customer relationship
• Conversation analysis
• Corporate social responsibility (CSR)
• CRM / SOCIAL CRM / Omnichannel management platform
• Customer data analysis
• Customer data collection and processing
• Customer engagement and loyalty
• Customer intelligence
• Customer interaction management
• Customer journey mapping
• Customer knowledge / Data
• Customer loyalty management
• Customer self-service autonomy
• Customer service strategies
• Customer support and experience

• Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
• Data security and compliance
• Dynamic pricing
• E-reputation
• Employee assistance tools
• Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
• IT services integrator
• Mobile and cloud-based CRM solutions
• Personalized content
• Quantitative and qualitative customer studies
• Social media integration into CRM
• Social media monitoring
• Software for contact centers
• Solutions for customers with disabilities
• Telecom operator and Voice over Internet Protocol (VoIP)
• UX/User Experience
• Voice of the customer collection
• Workstation ergonomics

Attend 2 plenary conferences, led by speakers who are specialists in the sector.

All4Customer Meetings, offers you a rich program of workshops.