Conferences & workshops organized by GENESYS

Generative AI is shaking up the world of customer relations. Through examples of development projects implemented in companies, during this session you will find the tools and recommendations for using Generative AI to optimize the personalization of discussion with the customer and the automation of repetitive tasks from the agent on contact center organizations.

Good management of emotions is central to increasing the satisfaction rate and sales re-engagement. This workshop will help you understand the new capabilities of omnichannel AI and the appropriate data to examine to turn a difficult customer relationship into a positive resolution.