Conferences & workshops organized by GENESYS
18 September 2024
16h00 to 16h45
ROOM E
EXHIBITOR WORKSHOP
How to boost the performance of a customer journey and the productivity of agent on contact centers? Illustration of use cases with AI and key management indicators.
Generative AI is shaking up the world of customer relations. Through examples of development projects implemented in companies, during this session you will find the tools and recommendations for using Generative AI to optimize the personalization of discussion with the customer and the automation of repetitive tasks from the agent on contact center organizations.
Speakers:
Yassine TAHRI
Solution consultant – GENESYS
Julien FILHOL
Account Executive – GENESYS
19 September 2024
11h50 to 12h35
ROOM E
EXHIBITOR WORKSHOP
How to identify and process critical content in a phone interaction, in writing or via social networks?
Good management of emotions is central to increasing the satisfaction rate and sales re-engagement. This workshop will help you understand the new capabilities of omnichannel AI and the appropriate data to examine to turn a difficult customer relationship into a positive resolution.
Speakers:
Yassine TAHRI
Solution consultant – GENESYS
Rémi BRIOT
Account executive – GENESYS
Genesys, a global editor of AI-based customer experience solutions (omnichannel contact center, IVR, digital self-care and voice, customer journey analytics, social media management, WEM and IA Generative co-pilot) daily improve loyalty and business results by creating personalized and automated journeys.
Stand G34-H35 + Workshop
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