Conferences & workshops organized by GOODAYS
Generative AI and Customer Experience: How to Redefine the Actionability of Customer Reviews? Through a concrete example, discover how to transform your customer reviews into an action plan.
16% of customer experience leaders take actions based on the Voice of the Customer (McKinsey, 2022). And you?
Putting the customer at the heart of your decision-making process is essential to improving the customer experience. The real levers of action are found in customer reviews, but leveraging them can be complex for decision-makers. Generative AI offers an innovative solution to effectively analyze and utilize these reviews.
During this workshop, Thibaut Carlier, co-founder and CPO of Goodays, will present our latest innovation, Goodays Insight, which redefines the actionability of the Voice of the Customer. You will discover:
- How to focus your efforts where they will have the most impact
- Strategies to act effectively throughout the organization
- Methods to track the impact of your actions in real-time
This workshop is a unique opportunity to understand how generative AI can transform customer reviews into powerful levers of action and significantly improve the customer experience within your organization.
4oConference Moderator:
Thibaut CARLIER
CPO & Co founder – GOODAYS
Goodays is the most comprehensive customer experience solution on the market, incorporating generative AI into its platform. Founded in 2012, it reinvents commerce by facilitating interactions between businesses and customers. Goodays transforms feedback into opportunities, enhancing the in-store experience and the daily lives of teams.
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