Conferences & workshops organized by GOODAYS

16% of customer experience leaders take actions based on the Voice of the Customer (McKinsey, 2022). And you?

Putting the customer at the heart of your decision-making process is essential to improving the customer experience. The real levers of action are found in customer reviews, but leveraging them can be complex for decision-makers. Generative AI offers an innovative solution to effectively analyze and utilize these reviews.

During this workshop, Thibaut Carlier, co-founder and CPO of Goodays, will present our latest innovation, Goodays Insight, which redefines the actionability of the Voice of the Customer. You will discover:

• How to focus your efforts where they will have the most impact
• Strategies to act effectively throughout the organization
• Methods to track the impact of your actions in real-time

This workshop is a unique opportunity to understand how generative AI can transform customer reviews into powerful levers of action and significantly improve the customer experience within your organization.