Conferences & workshops organized by MAJOREL
CX outsourcing: West Africa, a land of opportunities
CX French-speaking territories have expanded in recent decades with remarkable dynamism and growth. This dynamism has been extending to West Africa for several years now. We invite you to take a fresh look at these destinations, which have succeeded in convincing the customer experience departments of major brands. Among these major brands, we will offer you the feedback of Chronopost, which has been present in West Africa for several years.
Program for this exploratory trip to the heart of West Africa:
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The vast French-speaking areas: a demographic dynamism that favors the emergence of numerous talents supported by high-level university infrastructures,
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Customer excellence destinations: an outsourced CX industry that is constantly growing,
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Majorel, a CX pioneer in the region: a commitment of over 10 years in West Africa,
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Chronopost: an outsourcing model focused on West Africa.
Conference Moderator:
Grégory KRUMM
Marketing & Communication Director – MAJOREL
Speakers:
Adil BERRADA
Business development Director – MAJOREL
Gilles PASTRANS
Head of CX transformation – CHRONOPOST
We design, build and deliver next-generation end-to-end CX solutions for the most respected digital-native and vertical leading brands. We innovate to enhance customer experience throughout the customer journey and across all channels. We provide innovative and flexible CX solutions through our expertise which contributes to operational excellence.
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