Conferences & workshops organized by SKEEPERS

19 September 2024 11h50 to 12h35 ROOM B EXHIBITOR WORKSHOP

Community Commerce: Boosting Your Business and Customer Loyalty by Engaging Your Customer Community. Blissim's Success Story.

In today’s competitive market, building a loyal customer base is more crucial than ever: 73% of consumers have a positive opinion about a brand's community and 84% agree that the community surrounding a brand impacts how they feel about it. Join us for our workshop, "Community Commerce: Boosting Your Business and Customer Loyalty by Engaging Your Customer Community," where you'll discover the secrets behind Blissim's remarkable success in fostering a vibrant customer community.

Key Takeaways:

  • What is a community and why is it important in 2024: Learn the essential characteristics of a community, including shared values, common interests, and meaningful interactions. Discover how a strong community can become the backbone of your business.
  • How to build a community: Understand the fundamental steps and strategies to create a thriving community around your brand. We'll break down the process into actionable steps.
  • Best practices: Gain insights into industry-leading practices in:
    • Acquisition: Attracting new members to your community through innovative marketing and outreach strategies.
    • Retention: Keeping your community engaged and loyal with effective communication, personalized experiences, and value-added interactions.
    • Contribution: Encouraging active participation and contributions from your community members to foster a sense of belonging and ownership.

To do so, we'll dive deep into Blissim's journey, highlighting their innovative approaches and the impact of their community-driven strategies and discovering how they transformed its customer base into a dynamic, engaged community, driving significant business growth and customer loyalty.

Speakers:

Laurence BLONDEAU

Laurence BLONDEAU
CX & Operations Director – BLISSIM

Quentin LEBEAU

Quentin LEBEAU
VP Product, Ex-CEO @TokyWoky – SKEEPERS

Skeepers helps brands harness user-generated content to increase shopper engagement, boost sales, foster customer loyalty, centrally manage customer communities, as well as their own reputation. We do this by helping brands create, collect, manage, activate and optimize UGC at scale.

Stand D25 + Workshop

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