Conferences & workshops organized by ZENDESK
CX 2027: Revolutionize your customer service with artificial intelligence
We are on the eve of a technological turning point that will revolutionize the field of customer experience and customer relations. What impact will emerging technologies have on consumers and organizations? That's what we'll explore in this session, along with Zendesk's vision for how AI will improve the skills of agents and CX managers.
Conference Moderator:
Frédéric PUECH
Global account manager – ZENDESK
Speaker:
Ludovic RUIZ
Principal customer success manager – ZENDESK
At Zendesk, we’re on a mission to power exceptional service for every person on the planet. As the industry leader in customer experiences, we help businesses bring together the best of AI agents, workflow automation, and human agents for their customers and employees.
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16 • 17 • 18 SEPTEMBER 2025
Palais des Festivals
de Cannes