Conferences & workshops organized by USERTESTING

Now a central element within all large companies, customer experience sometimes remains the Achilles heel of many of them. A new product that flops, a website redesign that halves a conversion rate, a new feature that customers don't use... We have all seen or experienced imperfect customer experiences. What if the time had come to change all that?
In this presentation, we will share our experience in customer experience, examples of ROI, but above all we will show you the most effective method for offering a CX worthy of the name: collecting customer insights.